eLearning
Prioritising Employee Safety
Client
Marcelo Care
Health Care Clinic and Medical Device Distribution Facility
Collaborators
Ann-Marie Gregory
Instructional Designer
Gerald Archibald
Project Manager
Time in Design and Development
2020
March-April
Tools Used
💻 Articulate Rise
📋 Typeform
🗂️ Google Documents
💡 Google Slides
🖼️ Canva
📈 Airtable
Project Background and Problem Context
The course Prioritising Employee Safety was designed to assist managers in dealing with the changing compliance regulations in the COVID-19 pandemic. It provided practical solutions, relevant to their workplace needs. The practical strategies provided managers with frameworks to ensure a safe workplace. This was executed in the course by assisting them in assessing how COVID-19 has affected their departments operations, creating comprehensive safety protocols, training employees about hygiene practices, establishing specific cleaning routines, and creating communication tools such as safety posters to convey information within the workplace setting. The training program's emphasis on assessment and agile processes means that managers can continue to maintain a secure workplace environment, reduce exposure risks, and meet regulations to protect employees wellbeing and sustain business operations.
Who Is This Course Designed For?
This program targets managers who work at Marcelo Care, Healthcare facility. Marcelo Care also has a medical device distribution center. The managers maintain responsibility and a duty of care for ensuring workplace safety and compliance in the COVID-19 pandemic throughout their respective departments. The managers demonstrate expertise in their domain along with extensive expertise in operational management and compliance duties. The managers value educational content that shows real-world examples in their workplace.
What Challenges is the Project Trying to Solve?
Solution Journey
I chose the Dick and Carey instructional design model to start the solution journey, with it's structured approach, it helped ensure that nothing would be overlooked. Using this framework I could develop the course with practical application of tasks and results-orientated learning- managers could see the success of the programs they had implemented. The Dick and Carey model also allowed me to divide complex tasks into smaller parts and this also enabled visibility over how the managers were contibuting and if they needed any assistance. The model facilitated ongoing evaluation, with feedback at every stage and refinement across the course duration.
Design and Development
The step by step process for design and development of the course using the Dick and Carey model:
The first task was to conduct a needs analysis and establish who the learners are and any constraints, this was also the stage that I could review current content and any gaps in this information.
The instructional goal for the course:
🎯 To provide managers with the knowledge and skills to understand the impacts of the COVID-19 pandemic in the workplace and to design and deliver safety measures in their individual departments.
The needs analysis identified the tasks and skills needed which included:
understanding the impact of the COVID-19 pandemic in the workplace, the formulation of safety plans, the enforcement of physical distancing and the creation of training and communication materials.
The learner analysis showed that the managers needed practical application of the course content, this was achieved with practical activities that were applicable to their own departments including:
📝 Remote Work Plan
📝 Home Office Assessment
📝 Safe Work Checklist
📝 Meeting Guidelines
📝 Physical Distancing Presentation
📝 Handwashing and Hygiene Training Plan
📝 Cleaning Checklist
📝 COVID-19 Workplace Poster
The instructional design provided content in a logical order, scaffolded to build on each lesson, with minimal interaction distractions to focus on content application and reduce cognitive overload in a stressful work environment in the pandemic.
Articulate Rise was a great tool to deliver fuss free content and a portal for the interactive activities. From a development perspective it was an easy tool to make the content look professional and follow UI design and UDL principles in a period that time was a significant constraint. The course workbook encouraged the managers to record their learning and engage in reflective practice. Each component of the course, learning objectives, materials, activities and evaluations were integrated to address the needs of the learner and the organisation. This approach made it possible for manager to acquire the practical knowledge that would assist them in addressing the current COVID-19 problems and at the same time prepare them for the future in terms of safety and compliance.
Challenges and Hurdles
The course design presented several challenges, including balancing diverse learning needs among experienced managers in a remote setting and dealing with competing managerial interests in a rapidly changing environment during the pandemic. The practical and departmental activities addressed these challenges, personalising the content for the manager, relevant to daily operations and a bridge between theoretical knowledge and practical application. To enhance engagement in a remote setting, active participation was encouraged through team meetings, discussions and collaborative activities, along with regular feedback from the manager's direct supervisor.
Project Goals
🎯 Goal: The goal was to reach 95% compliance with COVID-19 safety protocols demonstrated through saftey audits.
➜ Outcome: The COVID-19 safety protocol compliance reached 98% among employees during the one month period following the training program.
🎯 Goal: 85% success rate for employee safety behaviour implementation.
➜ Outcome: 95% completion rate of employee application evidenced through the LGA entry audit report and only two reportable COVID-19 incidents.
🎯 Goal: Obtain 80% positive response in course evaluation regarding engagment and relevance.
➜ Outcome: The results were encouraging and demonstrated the manager's committment to course engagement and employees learning outcomes.
Deliverables
The course consists of an introduction, seven lessons, and a summary. Below, you will find the links to access the course content, as well as the option to download the course workbook. The course includes six activities, and you can view the activity templates below.
Link to Project
The full Articulate Rise course with activity templates and workbook is available through this link.
Activities
Each lesson includes an activity with a template for the manager to use as a framework. Click the button below for an example of the activity templates.